Choose and book patient FAQs

Yes, Leeds NHS Talking Therapies Service have introduced an online ability to view and select appointments for patients who require an initial assessment with the service. The appointment will be to find out more about your referral and mental health needs.

We have introduced online ‘Choose and Book’ to offer more choice to patients who were referred to our service and need an initial assessment. Patients can choose an appointment slot date and time that is suitable for them without telephone calls or emails with the service or being offered an appointment date without patient needs/preference being considered (for example, you are receiving an appointment date by letter with no choice).

We will not be offering this to patient who have informed us on their referral that they have accessibility needs or require reasonable adjustments, if you have put information about this on your referral you will hear from us separately by telephone call or email (as required).

Please call us on 0113 843 4388 and ask for a new link to be sent.

Alternatively, we can book the assessment appointment over the phone (this may take longer due to staff not being able to easily review all appointment slots for your needs, the easiest way for patients to choose their suitable appointment is to use the online Choose and Book web page).

Please call 0113 843 4388 as soon as you can to review your details (if we have an incorrect date of birth for you this will fail validation online) and have a new link sent or book the appointment over the telephone.

If you would like support for internet use or digital support, please note that Leeds Community Healthcare has information on digital support.

Alternatively, please visit your local Leeds Library who can offer digital support, offer access to digital devices and SIM cards as well as have public computers for access.
For more information call Leeds Libraries on 0113 3785 005 or visit Leeds Libraries here.

If you have reasonable adjustment needs (for example need a sign language interpreter, a non-English speaking interpreter, type-talk or other requirements) please call us on 0113 843 4388 or if you are unable to use a telephone, please email leeds.mws@nhs.net providing your full name and date of birth and provide details of the adjustments required.

An email confirmation is always sent when the booking is fully completed online. If you cannot find an email, please check your junk filter. You can also reuse the same link, enter your date of birth and view appointments you have booked.

You must press ‘Book appointment’ for the booking to complete, if you did not press this the booking was not completed and no email would have been sent.
Please revisit the link from text message and either view your booked appointment or fully complete a booking.

To cancel an appointment with more than 48 hours’ notice, you can re-use the same link on your text message to access the booked appointment and select to cancel it on the web page.

If you are cancelling within 48 hours of the appointment you will need to call us by telephone on 0113 843 4388 or email leeds.mws@hs.net with your name and date of birth.
If you cannot find the previous text message with link or receive an error on access, please call us using above details.

If you cancel your appointment more than 2 times, we will contact you to discuss any further requirements and/or discuss discharge from the service if it is no longer suitable for you.

If you change any of your contact information since referral please call the service on 0113 843 4388 as soon as possible so that we can update our records and have the correct way to contact you.

The ‘Choose and Book’ web pages are updated frequently with new slots, please try again at another time. If you feel you have tried on several occasions and still cannot find anything, please call us on 0113 843 4388 to discuss your needs.